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Thread Republic Policy

Refund Policy

Last updated: 21 July 2026

This Refund Policy explains how Thread Republic handles cancellations, refunds, replacements, and defect support for custom printed T-shirts, creator products, and bulk orders.

Made-to-Order Products

  • Most Thread Republic products are printed after order confirmation. Because custom printed items are made for your selected size, color, design, and quantity, returns for change of mind are generally not accepted.
  • Please review size, color, quantity, print area, uploaded artwork, spelling, address, and order total before confirming your order.

Eligible Refunds or Replacements

  • You may request support if you receive a wrong product, wrong size, wrong color, damaged item, missing item, or a clear manufacturing or printing defect.
  • Report the issue within 48 hours of delivery with order ID, photos of the product, packaging images, and an unboxing video where available.
  • After verification, Thread Republic may offer replacement, correction, store credit, or refund depending on the issue and product condition.

Not Eligible for Refund

  • Wrong size, color, quantity, address, or artwork selected by the customer at checkout.
  • Low-resolution artwork, spelling mistakes, layout mistakes, or design issues submitted or approved by the customer.
  • Minor color variation caused by screen settings, fabric shade, print method, lighting, or production tolerance.
  • Products that are used, washed, altered, damaged after delivery, or returned without original packaging where verification is not possible.

Cancellation

  • Cancellation requests can be considered only before printing, procurement, packing, or dispatch has started.
  • Once a custom printed order enters production, cancellation may not be possible because the product is already personalized.

Refund Timeline

  • Approved refunds are processed to the original payment method or another approved method where required.
  • Refund timelines may vary by bank, wallet, UPI app, payment gateway, and payment method. A typical processing window is 7 to 10 business days after approval.

Bulk Orders and Creator Products

  • Bulk order refund, replacement, or reprint decisions depend on the confirmed quotation, approved sample, production status, delivery schedule, and defect verification.
  • Creator-approved products follow the same defect and wrong-item rules. Creator commission records may remain available for admin and accounting review even if a customer support action is taken.

How to Request Support

Email hello.threadrepublic@gmail.com with your order ID, issue details, photos, and delivery proof within the reporting window.